We are capable of providing one-stop and versatile claims management services to Owners, Charterers, Managers, Traders, Freight Forwarders, Brokers and Underwriters in the Maritime and Insurance profession.
We cover a full range of claims and disputes
Our services cover from contract review to daily operation, from commercial negotiation to legal procedure, from casualty response to post-accident care, and from due diligence investigation to asset tracing.
For clients who would like to engage our services in an ad hoc basis for specific cases, we have excellent track records and experience in handling a full range of claims and disputes through negotiation, arbitration or litigation.
- P&I, FD&D and H&M Claims
- Cargo Claims (Damage, Shortlanded, Overlanded, Dangerous Goods)
- Personal Injury
- Charterparties (Time Charter, Voyage Charter, Bareboat Charter)
- Hire and Freight Disputes
- Casualties (Collision, Salvage, Total Loss, FFO)
- SCR (Special Casualty Representatives)
- Wreck Removal and Pollution
- Shipbuilding and Sale & Purchase
- Guarantee/Escrow Agency
We are flexible to charge on basis of hourly rate, fixed daily rate, lump sum, tiered fixed fee, no win no fee or combination of above, after a confidential file review and assessment of merits.
For more information, please contact:
Mail to: claims@oceanluster.com
One-Stop & Bespoke Products
Clients can outsource their entire claims management function to our claims management team and utilize our capabilities and services to achieve their risk management purpose in one-stop.
We can also design bespoke service products for clients who only want to outsource a part of their claims management function or who require third-party assistance to improve the quality and efficiency of their risk management workflow.
One-Stop Claims Management
Because every business decision or interaction comes with legal consequence, Claims Management becomes a systematic project throughout the lifespan of a company’s commercial activities. A wise business decision or interaction always relies on the balance of commercial and legal consideration.
Claims Management is a practice of combination of law and facts. To provide legal opinion as per textbook is straightforward, it is more challenging to actually solve a problem. Apart from utilizing legal knowledge and experienced skill precisely, it requires identifying the problem correctly and sorting out facts properly. Such requirement inevitably calls for the excellent understanding and cooperation to/with a company’s daily operation (decision and interaction).
Since Claims Management has such tight connection with a company’s daily operation, the most efficient Claims Management service must simultaneously be so comprehensive that covers every aspects of a company’s commercial activities.
Our One-Stop Claims Management service is designed for the deep integration with a company’s daily operation. Because no two companies are alike, each of such proposal must be tailor-made.
For more information, please contact:
Mail to: claims@oceanluster.com
| Due diligence check |
| Sanction check |
| Contract review |
| Insurance advice |
| Operational advice |
| Accident response |
| Claim/Dispute negotiation |
| Guarantee/Escrow agency |
| Arbitration/Litigation |
| Asset tracing |
| Debt recovery |
Insurance Claims Adjustor
This insurance oriented product suits both insurer and insured.
For insurer, we have experience in working within the Lloyd’s infrastructure acting as a Lloyd’s-approved claims handler on behalf of Lloyd’s syndicates as well as for company market insurers. We handle the claims, including receipt of notification of the claim on a 24/365 basis, appointment of surveyors, provision of security, collation of documents, claims settlement and subrogated recovery or defence with the Lloyd’s insurer as well as reserving functions.
For insured, we have experience in acting for Owners and Operators in Europe and Asia under specific insurance cover; providing not only claims notification and exclusive claims handling services, but also insurance advices, which has been proved invaluable in resolving conflicts between insured and insurer. For clients who would like to “self-insurance” a certain risk, such as FD&D, but would also like to enjoy an equivalent Claims Management service, we have successful examples of delivering such bespoke service.
For more information, please contact:
Mail to: claims@oceanluster.com
| Protect and Indemnity Insurance |
| Hull and Machinery Insurance |
| War/Terrorism Insurance |
| Freight, Demurrage and Defense Insurance |
| Kidnap and Ransom Insurance |
| Cargo Insurance |
| Logistics Liability Insurance |
Pre-Fixture Review
A good contract reflects a balance of commercial and legal consideration. Our Pre-Fixture Review service assists our clients sweeping legal barriers and mines that unexpected by them and help them understand what risks they could encounter in the operation stage where they can prepare for either avoiding it or facing it with the best possible approaches.
For more information, please contact:
Mail to: claims@oceanluster.com
| Shipbuilding Contract |
| Sale & Purchase Contract |
| Time Charterparty |
| Voyage Charterparty |
| Bareboat Charterparty |
| Contract of Affreightment |
| Salvage Contract |
Demurrage Recovery
This one-stop product is a typical example of a fusion of commercial and legal combination.
“Laytime and Demurrage” is such a complex issue that it can be written in another 600-page book apart from the Voyage Charter, especially when it comes with different charterparties and impacted by weather, strikes, machinery breakdown, congestion and etc.
We can assist the chartering desk to review their demurrage clause before fixture, as well as shoulder the burden of operation and legal desk in calculating and recovering demurrage. Subject to qualifying criteria, we can also provide access to the financing of demurrage owed under charterparties or commodity sales contracts to improve clients’ liquidity and cash flow.
For more information, please contact:
Mail to: claims@oceanluster.com
| Demurrage clause review |
| Laytime statement preparation |
| Demurrage calculation |
| Demurrage financing |
| Demurrage recovery |
Forensics Service
Our Forensics Experts have over 40 years’ experience in carrying out sensitive and discrete global investigations. We investigate and provide evidential reports that can be used in a court case anywhere in the world.
Our Forensics Service can help clients establish a firewall before starting a new business by carrying out due diligence check on the counterparty and sanction check on the new business; and enforce judgement or collect debt from their counterparty by carrying out financial investigation and asset tracing.
For more information, please contact:
Mail to: claims@oceanluster.com
| Enhanced Due Diligence & KYC | |
| Sanctions | |
| Financial Investigation | |
| Asset Tracing | |
| Cyber Crime | |
| Ship Surveillance | |
| Smuggling Prevention |
Shipmanager Protection
This product is designed to support third party shipmanagers with legal advice services where:
- The dispute may not involve an allegation of negligence, so would not necessarily fall under a shipmanager’s Professional Indemnity insurance.
- The dispute may be between the shipowner and the shipmanager, meaning that disputes between joint assureds under the Defence entry are not covered.
- The shipmanager may be in dispute with a third-party provider and there is no Defence entry for the vessel or the manager is not a joint assured on the Defence entry
- The issue affecting the shipmanager does not flow from the vessel and is more of a commercial dispute with another party
For more information, please contact:
Mail to: claims@oceanluster.com
| Unlimited advice in relation to any maritime or trade enquiry |
| Any time up to the commencement of legal proceedings |
| No deductible and no limit on the times used |
| Legal fee support scheme available up to US$1m for English Law disputes backed by Lloyd’s security. |
| Other jurisdictions can be agreed |
Post-accident Crew Care
The availability of ongoing wellbeing support for crew members and colleagues is crucial after a traumatic incident. When unrecognised and unsupported, the effects of a traumatic incident can last – with implications for mental health, crew-wide safety and efficiency at sea.
Our Crew Wellbeing Continuum (CWC) ensures that individual’s needs are recognised and managed as part of a recovery process. The Trauma Informed Interviewing a Marine Setting (TIMS®) model sits within our Crew Wellbeing Continuum, playing a crucial role in our innovative approach to mental health support.
For more information, please contact:
Mail to: claims@oceanluster.com
| Prepare |
| Respond |
| Recover |
Ocean Luster
Hong Kong
Level 36, PCCW Tower Taikoo Place, 979 King’s Road Quarry Bay, Hong Kong
Guangzhou
Level 17, Tower 2, Lumina Guangzhou, No.181 Yanjiang West Road, Yuexiu District, Guangzhou
Tokyo
Jinguma Tower Building, Level 12, 1-5-8 Jingumae, Shibuya-ku, Tokyo 150-0001 JAPAN
Ocean Luster 